A Las Vegas Wedding Company Shut Down Overnight, and Couples Say They Are Out Thousands

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Ebony and Ivory Productions, a Las Vegas wedding planning company, told customers it was closing effective immediately and canceling all future services. Couples who paid for photos, video, planners and hair and makeup say they are now out thousands of dollars, and one local chapel is stepping in to help.

News 3 Las Vegas reported the story on Friday, Oct. 30, 2026. One bride says about 175 other brides have reached out to her. Another says she paid nearly $6,000 for her May wedding and has not gotten a refund.

If you have a wedding, party or any big event booked in Las Vegas, this is worth a read. It shows how fast a deposit can disappear, and it gives you a short list of steps to protect yourself next time you sign a contract with a vendor.

We will walk through what happened, why it matters here in Clark County, where affected couples can file complaints, and the free ceremony offer from Chapel of the Flowers.

What Happened

According to News 3, Ebony and Ivory Productions was run by Tiffany and Alan Fleming. On a Tuesday in late October, the company sent customers an email. It said the business was closing right away and that all future services were canceled. Customers were left wondering if they would ever see their money again.

One of those customers is Caroline Sayer. She and her husband traveled from Vancouver to Las Vegas to get married the weekend before the News 3 story ran. She told News 3 she had paid in full for photography. On her wedding day, she had trouble reaching the company. About four hours before the shoot, she got a reply saying the photographer was in the emergency room after a car accident.

The company told her a replacement would be sent. No one came. About an hour and a half after the shoot was supposed to start, she got a text saying the replacement could not find parking and would not be coming. The couple missed half of their wedding dinner with loved ones while they waited.

Sayer says the company's own cancellation policy promises that if the company cancels, it will refund all possible money the client paid. She emailed asking for a full refund and says she has not heard back. She also started a Facebook group called "Ebony and Ivory Production Clients Seeking Answers." She told News 3 that about 175 other brides have contacted her.

Another bride, Halle Cox, is planning a May wedding in Las Vegas. She told News 3 she booked almost everything through the company. That list included photography, videography, a content creator, a 30-day coordinator, a day-of coordinator, and hair and makeup for herself and three bridesmaids. She says she paid nearly $6,000. She got the closing email on Tuesday and has not received a refund. Now she is finding new vendors and paying new deposits, and she says the money stress is overwhelming.

News 3 says it called the phone numbers on customer contracts and emailed the Flemings but did not get a response. The station also searched public business records and found no record under the name Ebony and Ivory Productions. News 3 noted that this does not prove the business was unregistered, since companies can operate under a different legal name. How long the company had been in business was not stated in the report [NOT VERIFIED].

Why It Matters to Las Vegas Residents

Weddings are a big business in Las Vegas. Couples come here from all over the world, and plenty of locals get married here too. That means there are a lot of small vendors: photographers, planners, makeup artists, florists and chapels. Most of them are honest, hardworking people. But when one company closes without warning, the damage spreads fast.

The first group hurt is the couples. Many of them paid months ahead. A deposit for a May wedding is often paid in the fall or winter before. When the vendor disappears, the couple has to pay a second time to replace the service, often at a higher price because the good dates are already booked.

The second group is local families. If you live in Henderson, Summerlin or Spring Valley and your daughter is getting married next spring, this could be you. It is not only weddings, either. The same risk applies to quinceañeras, graduation parties, baby showers and big birthday events. Any time you pay a lot of money up front for a service you will get later, you are trusting that the business will still be there.

The third group is the honest vendors in town. Stories like this make couples nervous about every vendor. That is why it matters that other wedding businesses in the valley are stepping up to help. News 3 says several companies are offering support, and Chapel of the Flowers made a public offer.

There is a home connection here too. Paying a big deposit to a company you do not know well is a lot like paying a deposit to a contractor for a remodel or a new pool. The same habits that protect you on a wedding also protect you on your house. We will cover those habits below.

One more thing: stress like this is real. Planning a wedding is already a lot. Losing a planner, a photographer and a makeup team in one email is a gut punch, especially when you have family flying in. If you know someone caught up in this, a little help with calls or rebooking can go a long way.

Background and History

Las Vegas has long been called a wedding capital. Chapels, hotel venues and outdoor sites around Red Rock and the Valley of Fire draw couples year round. Many couples book a package that bundles photos, flowers and a planner, which can make it simple to plan from out of state. It can also mean one company controls most of your wedding day.

That is part of what made this closure hurt so much. Couples like Halle Cox put nearly every service with one company. When it closed, they did not lose one vendor. They lost almost all of them at once.

Chapel of the Flowers is one of the long-running wedding chapels in Las Vegas. The chapel sent News 3 a statement telling affected couples they are not alone. It is offering impacted couples a free Romantic Package wedding ceremony so they can still have their ceremony and move forward with their day. News 3 also said other wedding companies across the valley are offering help, but did not name them.

This is not the first time Las Vegas has seen a business close and leave customers holding prepaid contracts. This same week, we covered a northwest valley private school that closed midyear. The pattern is similar. People paid in advance, the business stopped, and the families were left to sort it out. The best defense is knowing your options before you pay.

What Happens Next

Couples have already started filing complaints. Caroline Sayer told News 3 she filed with Nevada state agencies that handle businesses, the Better Business Bureau, and the FBI's Internet Crime Complaint Center, known as IC3. Some couples are also looking at legal action, according to the News 3 headline.

What happens to the money now is not yet known. News 3 could not reach the owners, so there is no public statement about refunds [NOT VERIFIED]. If the company or its owners respond, or if any agency announces an action, that would be the next development to watch. We will update this story if we see a confirmed report.

For couples with weddings coming up, the clock matters. A May wedding is about six months away. That is enough time to rebook most services, but popular photographers and makeup artists fill up early for spring. If you were affected, it is smart to start replacing vendors now while you also chase a refund. The Facebook group Sayer started may help you compare notes with other couples.

If you paid with a credit card, call your card company soon. Card companies set time limits for disputes, so do not wait for the vendor to answer first. Ask your card issuer what their deadline is and what proof they need, like your contract and the closing email.

Ryan's Take

I help people buy and sell homes, not plan weddings. But I see the same thing play out with home projects all the time. Someone pays a big deposit for a pool, a roof or a kitchen. The contractor takes the money and then goes quiet. The family is stuck paying twice. My heart goes out to these couples. Your wedding day should be about your family, not about chasing a refund.

The lesson is the same for a wedding and a house. Pay deposits with a credit card when you can. Read the cancellation policy before you sign. Look up the business name with the state, and if the name on your contract does not match, ask why. And when you can, split big services across more than one company so a single closure does not wipe out your whole plan. I am also glad to see a local chapel step up. That is the Las Vegas I know.

What You Can Do

If you were affected by the Ebony and Ivory Productions closure: Save every email, text, contract and receipt. Call your credit card company or bank and ask about a dispute. File a complaint with the Better Business Bureau and with the FBI's Internet Crime Complaint Center at ic3.gov, as other couples have done. You can also reach out to Chapel of the Flowers about its free Romantic Package ceremony for impacted couples.

If you are planning a wedding or big event in Las Vegas: Before you pay, search the business name with the Nevada Secretary of State. Read reviews from more than one site. Ask for a written contract with a clear refund policy. Pay with a credit card, not cash, a wire or a payment app. Try not to put every service with one company. And keep copies of everything in one folder.

If you are hiring a contractor for your home: The same rules apply. In Nevada, check that the contractor holds an active license with the Nevada State Contractors Board before you sign. Keep deposits small, tie payments to finished work, and get it all in writing.

A Simple Vendor Checklist Before You Pay a Deposit

You do not need to be an expert to protect yourself. Run through this short list before you hand over money for any big future service, whether it is a wedding, a party or a home project.

• Match the names. The business name on your contract, your receipt and the state records should line up. If they do not, ask the vendor to explain in writing.
• Read the refund and cancellation terms. Look for what happens if the vendor cancels, not only what happens if you cancel. Sayer's contract had a refund promise, which gives her something in writing to point to.
• Ask for a phone number and a street address. A business with only a social media page and an email is harder to reach when something goes wrong.
• Pay in stages. A smaller deposit now and the rest closer to the date means less money at risk if something changes.
• Use a credit card. Card disputes give you a path to get money back. Cash, wires and many payment apps do not.
• Confirm a week out. Call or text a week before the event and again a day before. If you cannot reach anyone, you still have a little time to make a backup plan.
• Keep a folder. Save the contract, every receipt and every message in one place. If you ever need to file a complaint or a dispute, you will want it all ready.

Questions Couples Are Asking

Will I get my money back? No one knows yet. News 3 could not reach the owners, and no refund plan has been made public [NOT VERIFIED]. Your best tools right now are a card dispute, complaints with the agencies listed above, and talking with an attorney if the amount is large.

Is the free ceremony offer real? Yes. Chapel of the Flowers sent News 3 a statement offering a complimentary Romantic Package ceremony to impacted couples. Contact the chapel directly to ask about dates and details.

Should I join the Facebook group? It can help to compare notes and share what has worked for other couples. Just be careful about posting personal details like your card number, home address or contract copies in a public group.

What if my wedding is next week? Call the chapel or venue you booked directly to confirm your ceremony time still stands. Then focus on the one or two services that matter most to you, like photos, and look for a local vendor with open dates. Many Las Vegas photographers and planners take short-notice bookings.

Have questions about how this affects your home or neighborhood? Reach out to Ryan Rose or text/call 702-747-5921 anytime.

Ryan Rose | Real Broker, LLC | 702-747-5921 | ryan@rosehomeslv.com | rosehomeslv.com

Sources

News 3 Las Vegas (KSNV), "Las Vegas wedding company closure leaves couples out thousands, some pursuing legal action," by Jane Davenport